Talk to us like a person
No support bot and no form that disappears into nowhere. Pick the channel that matches your situation and write in your own words.
You already have an account
Open a ticket inside the app. It is the fastest route, because the message arrives with your account, your plan and your brand already identified, and the conversation is on record: you follow the answer on the same screen instead of hunting for an email in your inbox.
You do not have an account yet
Write to us by email. That covers questions before you subscribe, invoice requests, press, partnerships, and anyone who lost access to their own account and therefore cannot open a ticket inside the app.
We never ask for your password or your card details
No one from our support will ever ask for your password, your card number or a verification code. If you get a message like that claiming to be from PostroAI, do not reply, and let us know at the email above.
What to write to us to settle it first time
It is not a required form. It is just what tends to be missing and forces us to answer with a question.
- The email you used to create the account, if you already have one.
- The name of the business, which is how your brand shows up for us.
- What you expected to happen and what happened instead.
- A screenshot, when it is a problem with artwork, a caption or an error.
- Whether it was on a phone or a computer, and in which browser.
On response times we would rather not promise a number we cannot yet guarantee. What we can say honestly: a ticket opened inside the app joins the queue identified, and it is the first one read.
The answer might already be written
These four pages cover most of what reaches us through contact.
A question about how to use it
The walkthrough for the whole product is written out, from brand setup to downloading the post.
Go to the help centerA question about price, quota or cancelling
What each plan costs, what happens when the credits run out, and how to cancel.
See pricing and plansYour personal data
Requests to access, correct, port or delete your data have their own route, with a stated deadline.
Go to the data protection pageThe rules of the service
Cancellation, the right to withdraw, and who owns the images you generated.
Read the terms of useLost access to your account?
Changing your password happens inside the app today, on the account page, and requires your current password. If you can no longer sign in, write from the same email you signed up with and tell us what happened, and we will sort it out by hand.