Terms of Use

01Who we are and what this document is

PostroAI is operated by [PREENCHER: razão social], registered with the Brazilian company registry (CNPJ) under number [PREENCHER: CNPJ], with registered office at [PREENCHER: endereço completo]. Throughout this text we call that company “PostroAI”, “we” or “the platform”, and we call you “the user” or “the subscriber”.

These Terms of Use are the contract governing access to and use of the PostroAI website and application. By creating an account or subscribing to a plan, you declare that you have read and agree with everything here. If you disagree with any point, do not use the service. And if you already use it, you can cancel at any time, as explained in section 6.

If you subscribe as an individual for personal use or as an end consumer, the Brazilian Consumer Protection Code (Law 8.078/1990) also applies. Nothing in these terms removes the rights that law gives you.

02What PostroAI does

PostroAI is content creation software for social media. You provide information about your business, upload your logo and a few photos, and the platform uses artificial intelligence to generate artwork, a caption, hashtags and an editorial calendar.

It is worth being clear about what the service is not:

• We do not publish anything to your social media on our own. You download the material and decide what, when and where to post.
• We are not an advertising agency, we do not provide marketing consultancy, and we do not guarantee commercial results, reach, follower counts or sales.
• We do not individually review each piece of generated content before you download it. The final check is yours. See sections 11 and 12.

The service is provided over the internet on a subscription basis, and requires a connection and an up-to-date browser.

03Sign-up and responsibility for your account

To use PostroAI you need to create an account with truthful, complete and up-to-date information. You must be at least 18 years old or legally emancipated. If you register the account on behalf of a company, you declare that you have the power to bind it to these terms.

The account is personal. You are responsible for keeping your password safe and for everything done in your account, including by members of your team you give access to. If you suspect unauthorised access, tell us at ola@postroai.com and change your password immediately.

Each plan allows a number of brands and creations per month. Sharing a single account across different businesses to get around those limits counts as abusive use (section 8).

04Plans, prices and billing

Plans, prices and each plan’s monthly quotas are always published on the plans page. Amounts are in Brazilian reais and already include taxes: the price you see is the price you pay. Billing is currently only available in Brazil.

How billing works

• Monthly subscription. The charge is made in advance and renews automatically each cycle until you cancel.
• Payment methods. Credit card or recurring Pix. There is no joining fee and no early-termination penalty.
• Invoice. The subscription is invoiced with a Brazilian electronic service invoice (NFS-e), against the CPF or CNPJ given at billing sign-up.
• Monthly quotas. Creation quotas are renewed at the start of each cycle and do not roll over: whatever is unused in the month does not carry into the next one.
• Failed payment. If a charge is not approved, we try again and let you know by email. If the payment is not settled, access may be suspended until it is.

Changing plan, and price adjustments

You can move up or down a plan whenever you like from your account. The change happens in two steps: you cancel the current plan and then subscribe to the new one. The days still left on the cancelled plan are not lost, they carry over to the new plan, so you never pay twice for the same period. The new plan takes effect as soon as the payment is approved.

Prices can change. When that happens we will give at least 30 days’ notice by email, and the new amount only applies from the cycle after the notice. You can cancel before then at no cost. Annual adjustments, where they occur, will follow the variation of [PREENCHER: índice de reajuste, ex.: IPCA].

05The free account

Creating an account on PostroAI is free and requires no card or any other payment method. Nothing is charged until you choose a plan.

The free account has no expiry date. What it has is a monthly quota: 10 images per month, with 1 registered brand. Once the quota is reached, generation stops until you subscribe to a plan or the month turns over. The counter resets on its own at the turn of the month, and what is unused does not accumulate.

The free quota is one per person or per company. Creating repeated accounts just to renew the quota is abusive use (section 8).

06Cancellation, withdrawal and refunds

Cancelling

Cancellation is done straight from your account, in a few clicks, without talking to an agent and without any penalty. From cancellation onwards there will be no further charges, and you keep normal access until the end of the cycle you have already paid for.

After the 7 days

Once the withdrawal period has passed, the current month is not refunded pro rata. Cancelling simply stops the next charges and you use the service until the end of the period already paid for. This does not apply if the service becomes unavailable through our fault for a relevant period, nor to charges made in error: in those cases we refund the corresponding amount. Talk to us at ola@postroai.com and we will sort it out.

07Acceptable use

While your subscription is active, you receive a licence to use the software: personal, non-transferable, non-exclusive, and limited to your own business or to the clients you serve in the case of agency plans.

That licence is about the software. The content you generate with it is another story, and a much better one for you. See section 9.

08What is forbidden

You agree not to use PostroAI to:

• Create content that is illegal, discriminatory, hateful, that incites violence, that is sexually explicit, or that exposes a child or teenager inappropriately.
• Mislead consumers: false advertising, promises of results that do not exist, fake promotions, or any practice forbidden by the Brazilian Consumer Protection Code.
• Use someone else’s trademark, logo, character, work, photo or face without permission, or imitate another company’s visual identity in order to confuse the public.
• Impersonate another person, company or authority, or create content simulating a statement that was never made.
• Advertise a product or service whose advertising is forbidden or restricted by law without meeting the applicable requirements, such as medicines, alcoholic drinks, gambling, weapons, tobacco, credit and investments.
• Resell, sublicense, rent or distribute access to the platform as if it were your own product, except where plans with API or partial white-label expressly allow it.
• Reverse engineer, copy the code, attempt to extract the system’s internal instructions, scrape data from the platform, or automate its use outside the official interfaces.
• Overload or attempt to circumvent the infrastructure, the quota limits or the security mechanisms.

You are responsible for the content you generate and publish. If a post created by you infringes a third party’s rights, responsibility for that use is yours.

09Ownership of what you generate

Two honest caveats, which apply to any artificial intelligence tool:

• Exclusivity is not guaranteed. AI generates from instructions, and similar instructions can produce similar results for different people. We do not promise that a generated image is unique in the world.
• Registering it as a trademark is your decision. Copyright law over AI-generated works is still being built, in Brazil and abroad. If you intend to register a piece of artwork as a trademark or to claim exclusivity over it, consult a specialist lawyer first.

The software, the PostroAI brand, the interface, the code, the system’s internal instructions and the documentation remain ours. Your subscription gives you the right to use the tool, not to take it over.

10The material you upload

You remain the owner of your logo, your photos and all material you upload. By uploading that content you grant us only the technical licence needed to run the service: to store, process, resize and send the material to the providers that generate the artwork, for the sole purpose of producing your posts.

We do not use your material to promote PostroAI without your express permission, and we do not sell it to anyone.

You declare that you hold the rights to what you upload. If you upload a photo of an identifiable person, it is your responsibility to have their permission to use their image.

How that data is processed is detailed in the Privacy Policy.

11Limits of artificial intelligence

Content is generated automatically by artificial intelligence systems. That brings a limitation you need to know about before publishing anything: the AI can get things wrong.

• Text may contain inaccurate, out-of-date or simply invented information, including prices, dates, deadlines and product features.
• Images may show distortions, unreadable text inside the artwork, oddly shaped hands and objects, or details that do not match the reality of your business.
• The result may not meet specific requirements of your sector, such as mandatory disclaimers, registrations with regulators, or professional advertising rules.

12Limitation of liability

We commit to keeping the platform running with reasonable technical effort and to fixing problems quickly. To the extent Brazilian law allows:

• We are not liable for lost profits, lost opportunity, lost followers, drops in reach, or any indirect damage arising from use or unavailability of the service.
• We are not liable for the consequences of content you published without reviewing, nor for use of the material beyond what these terms allow.
• We are not liable for decisions made by third-party platforms, such as a post being removed, an account being blocked, or any social network changing its rules.
• Our total liability, in any event, is limited to the amount you paid PostroAI in the 12 months before the fact that gave rise to the claim.

Nothing here limits our liability in cases of wilful misconduct, fraud, or in situations where the law does not allow limitation, in particular those set out in the Brazilian Consumer Protection Code.

13Suspension and termination

We may suspend or terminate access for an account that breaches these terms, particularly in the cases in section 8, or that shows abusive use: unauthorised automation, attempts to get around quotas, creating accounts in series to repeat the free tier, request volumes that harm other users, or use of the platform for unlawful purposes.

Whenever possible, we will warn you first and give you time to fix the problem. In serious cases (illegal activity, risk to the security of the platform, or harm to third parties), suspension may be immediate.

If an account is terminated for breach, amounts for the current cycle are not refunded. In any case, you keep the perpetual licence over content you had already generated and downloaded, and you can request a copy of your data as described on the data subject rights page.

You can also close your account whenever you like. After closure, content stored on the platform is deleted within the periods described in the Privacy Policy. So download whatever you want to keep first.

14Availability and changes to the service

We work to keep the service up 24 hours a day, but it depends on the internet, on cloud infrastructure and on artificial intelligence providers. There may be interruptions for scheduled maintenance, announced in advance where possible, or because of failures outside our control.

The product evolves: features may be added, changed or discontinued. If a relevant feature of your plan is discontinued, we will give reasonable notice and you will be able to cancel at no cost.

15Changes to these terms

These terms may be updated. Relevant changes will be communicated by email and by a notice inside the platform at least 30 days in advance, and the update date at the top of this page is always that of the latest version.

If you keep using the service after the new version takes effect, we understand that you agreed to it. If you do not agree, just cancel beforehand, with no penalty, as always.

16Governing law and venue

These terms are governed by the laws of the Federative Republic of Brazil, in particular the Civil Code, the Consumer Protection Code (Law 8.078/1990), the Internet Civil Framework (Law 12.965/2014) and the General Data Protection Law (Law 13.709/2018).

Before any court dispute, we ask that you talk to us at ola@postroai.com. Most problems get sorted out by email within a few days.

The courts of the district of [PREENCHER: comarca da sede] are chosen to settle disputes arising from these terms. If you are a consumer, you may choose the courts of your own domicile, as the Brazilian Consumer Protection Code guarantees.

If you are reading this outside Brazil: the mandatory consumer protection rules of the country where you live are not removed by this clause. What this clause says is which law we drafted the contract under, and it is the honest answer while PostroAI operates only in Brazil.